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A holding deposit is a payment made once your application has been accepted by the landlord. It is equivalent to one week’s rent and should be paid within 24 hours of acceptance. This payment reserves the property for you while the agent completes the referencing and right-to-rent checks. The amount paid will then be deducted from your first month’s rent.

The deposit is typically equivalent to five weeks’ rent and is securely held in a government-approved tenancy deposit protection scheme. In accordance with legal requirements, Mack Property protects deposits with the DPS (Deposit Protection Service). You will receive a confirmation certificate once your deposit has been registered.

The rent and deposit must be paid at least 48 hours before your move-in date to allow sufficient time for the funds to clear into our account. Please note that we do not accept cash or credit card payments.

Yes, an inventory report is completed at the start and end of the tenancy, detailing the condition of the property and its contents. This protects both parties.

You will receive a Move In pack that includes full details of your property manager or landlord. For emergencies (e.g. major leaks or no heating), there will be an out-of-hours number.

Any changes, including painting or modifications to the property, must be approved by the landlord in writing before you begin.

Rent is paid monthly in advance by bank transfer or standing order. Late payment fees may apply if rent is more than 14 days overdue, as outlined in the tenancy agreement.

You must return the property in a clean and tidy condition, similar to how it was at move in. Deductions may be made for damage or insufficient cleaning. The deposit will be returned within 10 days once any deductions have been agreed, if applicable.

We assess your property based on its location, size, condition, current market trends, and comparable local rentals. We’ll provide a realistic rental valuation and discuss strategies to maximise your return.

Yes. If your property is mortgaged, you must inform your lender and may need consent to let. Some lenders may require you to switch to a buy-to-let mortgage.

All tenants undergo thorough referencing via Vouch, including credit checks, employment verification, previous landlord references, and Right to Rent checks in line with legislation.

By law, tenant deposits must be protected within 30 days in a government-approved scheme. Tenants must be given prescribed information confirming protection. We use DPS (Deposit Protection Service).

Under our Full Management Service, the first property inspection is carried out three months after the tenancy begins, free of charge. Thereafter, inspections take place every six months; please refer to our Additional Charges for the applicable fee. We also offer inspections as an add-on with other service levels — please speak to a member of our team for further details.

Deductions can be made from the deposit for damage beyond fair wear and tear. An inventory and checkout report are essential for supporting any claims.

Prompt communication is essential. Under our Full Management and Rent Collection service levels, we actively pursue any rent arrears from tenants. Landlord insurance can provide additional protection by helping to recover lost income. Mack Property offers Rent and Legal Protection through Goodlord — please speak to a member of our team for more information.

Yes. Standard home insurance is not valid for rental properties. Landlord insurance covers buildings, liability, rent loss, and legal expenses.