Your Rights As A Tenant
As a tenant, you have important legal rights in place to protect you throughout your tenancy. These rights are designed to ensure your home is safe, secure, and that you are treated fairly by landlords and letting agents. Being aware of your rights helps you understand what you can expect from your tenancy, how to raise concerns if issues arise, and how to ensure your living environment is maintained to a proper standard. Key rights include, but are not limited to:
A Safe And Well-Maintained Home
Your home will comply with all safety standards and undergo regular inspections to ensure it stays comfortable and secure.
Advance Notice Before Your Agent Or Landlord Visits
We will always give you advance notice before any visit or inspection, ensuring your time and privacy is respected.
Your Deposit Kept In A Government Scheme
(if applicable)
Your deposit is securely held in a government-approved tenancy deposit scheme, ensuring independent protection and giving you peace of mind.
Privacy And Quiet Enjoyment Of Your Home
You have the right to live peacefully in your home without unnecessary disturbance from your landlord or agent.
Copies of Important Documents Such As Your Tenancy Agreement And Safety Certificates
You’ll be provided with all essential documents, including your tenancy agreement, gas and electrical safety certificates, and other important information.
The Right To Ask For Repairs When Needed
If a problem occurs, you can quickly report it via our website. We’ll take care of the repairs promptly and to a professional standard.
Your Responsibilities As A Tenant
As a tenant, you play a key role in keeping your home safe, comfortable, and well-maintained. You are responsible for fulfilling the terms of your tenancy agreement, which include, but are not limited to:
Paying Your Rent On Time
Rent should be paid in full and on time each month to ensure your tenancy runs smoothly and without disruption.
Reporting Any Repairs Or Issues Promptly
Please inform us as soon as you notice an issue so we can arrange repairs promptly and prevent any further damage.
Set Up Your Own Utilities
You’re responsible for setting up and managing your utility accounts, such as gas, electricity, water, and internet, unless included within the monthly rent.
Avoiding Any Damage To The Property
Please treat the property and its contents with care, avoiding any damage beyond normal wear and tear.
Allowing Access For Inspections Or Repairs When Given Proper Notice
We’ll give you advance notice when required, and you are expected to allow access for essential inspections, maintenance, or repairs to be carried out safely and efficiently.
Being Respectful To neighbours And Preventing Noise Or Disturbances
We ask all tenants to be considerate of their neighbours and maintain a peaceful living environment for everyone.
Bills And
Utilities
Tenants are responsible for setting up and paying all utility services during their tenancy, including electricity, gas, water, internet, council tax and any other applicable bills. All accounts must be settled before vacating the property.
Caring For Your Home
We encourage you to treat the property as your own home. As a tenant, you play an important role in keeping the property in good condition by taking care of everyday maintenance and attending to minor issues promptly. This not only helps preserve the property but also ensures a safe and comfortable living environment. Some examples of the responsibility’s tenants are expected to manage include, but are not limited to:
Replacing Light Bulbs
Replacing Batteries In Smoke Alarms, Doorbells And Battery Operated Thermostats
Tightening Loose Screws
Checking And Resetting Fuses When They Trip
Bleeding Radiators When Necessary
Cleaning Mould If It Forms
Requesting Repairs And Reporting Maintenance
If something goes wrong in your home and it’s not your responsibility to fix it, please let us know as soon as possible so we can arrange the necessary repairs. All maintenance issues must be reported through our website.
Guide To Condensation
Condensation is the leading cause of damp and mould in homes. It occurs when warm, moist air comes into contact with cold surfaces, such as windows, walls, or ceilings, causing water droplets to form. If left unchecked, condensation can lead to mould growth, which may damage the property and affect your health. To help prevent condensation and maintain a healthy living environment, you can take several proactive steps, including:
Ventilate Your Home
Control Moisture At The Source
Deal With Mould Promptly
Keep The House Warm
Contact Mack Property
01242 250 846 opt 1
lettings@mackgroup.com
Mack House
13 Bath Road
Cheltenham
GL53 7HG